Help & FAQ
questions. Frequently asked
Common questions about Dream IPTV & Internet fiber broadband — plans, installation, OTT bundles, speeds and more.
Can't find an answer? WhatsApp us at +91 8975 860 860 or visit our office at our Pune office.
What is FTTH and how is it different from regular broadband?
FTTH (Fiber To The Home) runs a dedicated fiber-optic cable directly into your home. Unlike copper-based broadband that shares capacity between many users, FTTH gives you dedicated bandwidth — resulting in consistent speeds, lower latency and equal upload and download speeds.
How do I check if Dream IPTV & Internet is available in my area?
WhatsApp us your street name, nearby landmark or Google Maps pin at +91 8975 860 860. Our team checks last-mile fiber availability and responds within minutes on working days.
What is included in the installation cost?
Standard installation includes the fiber cable run to your home, ONT (Optical Network Terminal) device, basic indoor wiring and setup. The quoted plan price is all-inclusive. There are no hidden charges for the first installation.
Can I bundle OTT platforms like Netflix and JioHotstar?
Yes. We offer plans bundled with JioHotstar, SonyLIV, ZEE5, Discovery+ and Netflix. Our Dream Fiber ONE plans include internet, OTT and IPTV channels in a single monthly bill.
What speeds are available and how do I choose?
We offer plans from 30 Mbps to 1 Gbps. For 1–2 users doing basic browsing, 30–50 Mbps is sufficient. For a family of 4+ with streaming and WFH, 100 Mbps is recommended. Gamers and power users benefit from 200 Mbps or higher.
Do you provide business or leased-line connections?
Yes. We provide dedicated fiber connections, static IPs and SLA-backed uptime for offices, co-working spaces and retail businesses. WhatsApp us with your business location and bandwidth requirement for a custom quote.
What is the Fair Usage Policy (FUP)?
After consuming the specified data quota (e.g., 3,300 GB on the 100 Mbps plan), speeds are reduced to a lower baseline for the remainder of the billing cycle. This applies to all home plans. Business and leased-line plans have dedicated bandwidth without FUP.
How long does installation take?
After feasibility confirmation, standard installation is completed within 3–7 working days, depending on street-level cabling requirements. Our technician will schedule a convenient time with you.
What payment methods do you accept?
We accept UPI, NEFT, bank transfer and cash payments. Auto-pay setup is available through our customer portal. WhatsApp us or visit our office for payment assistance.
How do I contact support if there's a technical issue?
WhatsApp +91 8975 860 860 for the fastest response. You can also call us or visit our Pune office on working days. Our local team resolves most issues within the same business day.